Frequently Asked Questions
What is your return policy?
1. Standard Order Return (valid for unopened products)
If you change your mind before using the products, you have the full legal right to return them under the following conditions:
Time Limit: Within 14 days from the delivery date.
Condition: The product must be in its original packaging, intact, and in saleable condition (unopened and unused).
Procedure: Once we receive the product back and verify its condition, we will refund its full value.
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2. Claims for shipping damage or error
We work with partners such as Speedy and Econt to ensure that shipments reach you quickly and securely. However, mistakes do happen.
• If your shipment arrives spilled, broken, or with damaged packaging: Please take a photo immediately after unpacking and send it to us. We will send you a new product entirely at our expense the very next day.
If you have received the wrong product: Contact us and we will arrange a lightning-fast replacement, covering all courier costs.
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3. How to return a product? (Step by step)
To make the process as easy as possible for you, follow these steps:
1.Contact Us: Write to us at bg@animaveracosmetics.com or through the contact form on our page. Provide your order number and the reason for the return (this helps us improve).
2. Shipment: Once we confirm the return, send the product to our address:
Recipient: "Anima Vera" EOOD
Address: Sechem Kamak village, P.O. Box 5360, Tryavna municipality
Phone: 0878 509 708
Shipping costs: In case of a defect or error on our part – delivery is at our expense.
In case of return due to refusal or personal preferences – courier service is at the customer's expense.
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4. Refunds
After we receive the returned product, we will process the payment:
• If you paid by card: The amount will be automatically refunded to the card used for payment within 5–7 business days.
• If you paid cash on delivery: The amount will be refunded via bank transfer. For this purpose, you will need to provide us with the IBAN of your personal account.
When do I get free shipping?
If your order value is €40 (78.23 BGN) or more.
How much is delivery?
Prices are calculated automatically, but the approximate values are as follows:
To a courier office:
Speedy - €2.80 (5,47 лв.) | Econt - €3.70 (7,23 лв.)
To an address:
Speedy - €3.80 (7,43 лв.) | Econt - €5.60 (10,95 лв.)
When will I receive my order?
The usual delivery time is 1-3 days for Bulgaria. Once your order has been dispatched, you will receive an email with further information.
What makes our products special?
Our products offer NATURAL CARE as they are formulated without parabens, silicones, mineral oils, or artificial fragrances. They are 100% vegan and not tested on animals.
How can I contact you?
To contact us at any time, please visit our contact page and we will get back to you as soon as possible.
Where are Anima Vera products made?
Our products are manufactured in Bulgaria. We carefully select our manufacturing partners to ensure high quality and fair value for our products.
Are Anima Vera products suitable for sensitive skin?
Absolutely. While effective in action, our formulas are crafted with extreme care for delicate skin. We use soothing ingredients like Centella, chamomile, and aloe vera, and exclude harsh foaming agents, silicones, and artificial fragrances to ensure comfort and peace of mind.
Are the products vegan and are they tested on animals?
At Anima Vera, we believe in ethical beauty. All our products are 100% vegan, with neither the ingredients nor the final formulas tested on animals. Our "radical purity" is in complete harmony with nature.
In what order should I apply the products?
For optimal results, follow our recommended sequence:
- Cleanse with Derm Soothe Cleanse.
- Hydrate with Hydra-Prime Glow Serum.
- Eye Care with Glow Eye Renewal.
- Seal and Protect with Botanica Antioxidant cream.
Does Hydra-Prime Glow Serum replace day cream?
The serum is a lightweight milky formula that penetrates deeply to restore hydration levels. However, Botanica Antioxidant cream builds a protective barrier and "seals" the serum into the skin. For maximum protection from external factors, we recommend using them together.The serum is a lightweight milky formula that penetrates deeply to restore hydration levels. However, Botanica Antioxidant cream builds a protective barrier and "seals" the serum into the skin. For maximum protection from external factors, we recommend using them together.
When can I expect the first visible results?
You will feel your skin calmer and more hydrated after the very first application. With systematic use of the entire product care, it usually takes between 2 and 4 weeks (one full skin regeneration cycle) to notice a more even complexion, improved elasticity, and natural radiance.
What does "biological protection" mean in Botanica Antioxidant cream?
This is a combination of powerful antioxidants (pomegranate and rose) that neutralize oxidative stress from the urban environment (dust, pollution, UV rays). The cream not only softens but actively helps the skin protect itself.
Why Anima Vera?
Because we believe it's time for cosmetics to stop masking your skin and start revealing its true essence (Anima - soul, Vera - truth).